At Love and Light Napa Valley, all of our products are carefully inspected before they are shipped.

Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Love and Light Napa Valley within 7 days of delivery.

If you have received the wrong product or are missing a product in your order, please let us know within 14 days of your order being delivered.

You may return your unused products for a full refund of your purchase price, less shipping and handling within 14 days of delivery. The customer is responsible for paying return shipping charges.

Please contact us at support@loveandlightnapavalley.com for further details.

Due to restrictions caused by coronavirus, we cannot currently accept exchanges. Thank you for your understanding.